Refund Policy
This Refund Policy explains how refund requests are reviewed and processed in relation to orders placed through this website. It is designed to ensure clarity and consistency in handling customer requests.
General Refund Principles
Refunds may be considered where an order has not yet entered production or where a clear issue is identified during the review stage.
Once an order has progressed into production, refund eligibility may be limited due to the nature of personalised preparation.
Refund Eligibility Conditions
- Request submitted within the eligible review period
- Order has not entered production stage
- Clear discrepancy between submitted details and order record (if applicable)
- Duplicate order confirmation (if applicable)
Refund Request Timeframe
Refund requests must be submitted within a defined period following order confirmation.
Standard request window: within 24 hours of order submission
Extended review window: up to 48 hours where production has not started
After production begins: refund eligibility may no longer apply
Refund Review Process
Once a request is received, it is reviewed based on order status and submitted information. Each request is assessed individually to ensure accurate handling.
- Review of order status
- Verification of submitted information
- Assessment of eligibility conditions
- Communication of outcome
Refund Method
Approved refunds are processed using the original payment method used during the order process. No alternative refund channels are typically used.
Processing method: original payment route
Processing time: 5–10 business days depending on financial provider
Completion confirmation: sent via email once processed
Non-Eligible Situations
Refunds are generally not applicable in the following situations:
- Order already completed and fulfilled
- Incorrect information submitted by the customer after processing
- Change of mind after production stage has started
Order Adjustments
In some cases, adjustments may be made to correct information prior to production completion. This may be considered as an alternative to refund depending on the order stage.
Policy Updates
This Refund Policy may be updated periodically to reflect operational changes. Updates apply once published on this page.